Services
Nine ways to engage
One engineering discipline
NTX delivers the same engineering discipline across nine service models — assessment, design, implementation, lifecycle, managed operations, resident engineers, training, support, and migration. Pick the shape that fits the work in front of you.
Assessment & Health Check
Find the gaps before they find you.
Independent technical assessment of your current infrastructure, cloud estate, databases, or security posture. We produce a written report with findings, prioritized risks, and a remediation roadmap — written for the CIO, defensible to the auditor.
- Infrastructure & network health checks
- Cloud architecture & cost reviews
- Database performance & security audits
- Cybersecurity gap assessments
Sizing & Design
Right-sized from day one. No oversold racks.
Capacity sizing and reference architectures grounded in your actual workload profiles — peak, growth, and failure scenarios. Vendor-neutral by default, with bill-of-materials and deployment topology delivered as artefacts the engineering team can build against.
- Workload profiling & capacity modelling
- Reference architectures & topology diagrams
- Vendor-neutral bill of materials
- Resilience & failover design
Implementation
Build the system the way the design said it would be built.
Hands-on implementation of approved designs — racking, cabling, configuration, integration, and acceptance testing. Engineers on site or remote, governance through change board, sign-off by performance and security criteria you defined at the start.
- Data-center & infrastructure deployment
- Cloud & virtualization roll-out
- Database & application integration
- User-acceptance testing & sign-off
Patching & Upgrading
Stay current without staying nervous.
Lifecycle services for firmware, hypervisors, operating systems, databases, and security appliances — planned in change windows, validated in pre-prod, executed with rollback ready. We treat maintenance as engineering, not as overtime.
- Firmware & hypervisor lifecycle
- OS & database patching
- Security-appliance signature & firmware updates
- Version-upgrade planning with rollback
Managed Services
We run it. You ship the business.
Managed operations for infrastructure, virtualization, databases, and security platforms — 24×7 monitoring, incident response, change management, and reporting against SLAs you can show the board. Co-managed or fully outsourced, on your toolset or ours.
- 24×7 monitoring & alerting
- Incident & problem management
- Change & configuration management
- Monthly service reviews & SLA reporting
Resident Engineer
A senior engineer, embedded with your team.
A dedicated NTX engineer on-site or near-site, integrated with your operations and acting as the single technical point of contact for a given platform or domain. The right answer when the work needs continuity but doesn't justify a full-time hire.
- Dedicated on-site or remote engineer
- Single point of technical accountability
- Knowledge transfer to internal team
- Defined scope, defined hand-back
Custom Training
Build the skills inside the team, not just inside the contractor.
Tailored training programs delivered to your engineers — on your stack, against your workloads, with labs and assessments. Authorized vendor curricula where available, custom-built where they aren't. Outcome is people, not certificates.
- Vendor-authorized & custom curricula
- Hands-on lab environments
- On-site, remote, or blended delivery
- Pre- & post-assessment & reporting
Support SLA
Reliable, prompt, contracted support — engineering, not call-center.
Tiered support contracts for the platforms we — or you — already implemented. Response time, resolution time, escalation matrix, and named engineers, all in the SLA. Backed by reproducible diagnostics and post-incident reviews.
- Tiered response & resolution SLAs
- Named engineer escalation
- Reproducible diagnostics & RCA
- Quarterly support reviews
Migration
Move once. Cleanly. With the lights on.
Migration engineering for data centers, cloud, databases, virtualization estates, and security platforms — planned in waves, rehearsed in pre-prod, executed with cutover and back-out plans the change board approves. Zero-surprise migrations are an engineering result, not luck.
- Data-center & cloud migration
- Database & application platform migration
- Hypervisor & virtualization-stack migration
- Cutover, validation & roll-back planning
Pick a service. Or pick the outcome
We staff against either. Tell us what you’re trying to ship; we’ll come back with a shape of engagement and an honest estimate.